Comcast warns customers about a data breach at a third-party debt collection company that exposed sensitive information. Learn how to protect your identity after the breach.
BollywoodFever: Comcast is notifying customers of a data breach at Financial Business and Consumer Solutions (FBCS), a former debt collection partner, that exposed the personal information of more than 237,000 individuals. The breach, which occurred during a ransomware attack in February, compromised names, addresses, Social Security numbers, dates of birth, and Comcast account numbers, according to a notice filed with the Maine attorney general’s office.
Although Comcast severed ties with FBCS in 2020, it was alerted this summer that hackers had gained access to the data of some of its current and former customers. Comcast clarified that the breach occurred on FBCS systems, not on Xfinity or Comcast servers.
FBCS responded to the incident by launching an investigation and implementing additional security measures. As of July, the breach had impacted over 4 million people, including customers of Truist Bank, another FBCS partner.
How to Protect Your Identity After the Data Breach
In response to the breach, Comcast is offering one year of free credit monitoring and identity theft restoration services through CyEx Identity Defense. Customers can use the activation code provided in the letter they received to sign up. Here are additional steps to safeguard your personal information after a data breach:
1. Change Your Passwords
If your data was compromised, change your password for the affected accounts immediately. Ensure that you use unique passwords for each account, and consider using a password manager to securely store them.
2. Freeze Your Credit
Freezing your credit with the three major credit bureaus—Equifax, Experian, and TransUnion—can prevent hackers from opening new accounts in your name. You can unfreeze your credit when needed for new credit card or loan applications.
3. Monitor Your Credit Reports
Comcast’s credit monitoring service covers only one bureau, so it’s important to monitor your reports with the other bureaus as well. You can obtain free weekly credit reports at AnnualCreditReport.com. Watch for any unfamiliar accounts or suspicious activity.
4. Beware of Phishing and Smishing Attempts
Be cautious of phishing emails or smishing texts that attempt to steal more of your information. Avoid clicking on random links or sharing personal details with anyone who contacts you unexpectedly.
5. Enroll in Identity Theft Protection
Consider enrolling in a long-term identity theft protection service. These services monitor your financial accounts, alert you to suspicious activity, and can help recover your identity if it’s stolen. Plans range from $7 to $15 per month, with family coverage options available.
While data breaches are becoming more frequent, these proactive steps can limit the damage hackers can do with your personal information.
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