Payment problems hit thousands of UK bank customers at HSBC, Nationwide, Barclays, and Virgin Money, causing delays in salary and pension payments. IT teams are working to resolve the issues.
UK, Bollywood Fever: Thousands of UK bank customers have been affected by significant payment problems involving some of the country’s largest High Street lenders. HSBC, Nationwide, Barclays, and Virgin Money have all reported issues with the system that handles payments between individuals and firms.
Customers took to social media to voice their frustrations, with many reporting that their salaries had not been deposited into their accounts. HSBC acknowledged the issue on X, stating that customers were “having issues accessing personal online and mobile banking.” The bank assured customers that their IT teams were “working hard to get these services back to normal” and apologized for the inconvenience.
Nationwide also informed the BBC about “third-party payments issues impacting some providers, including Nationwide,” which resulted in delays for a small number of payments. On X, the building society confirmed that some customers had not received their salary or pension payments. Virgin Money reported similar problems earlier on Friday but mentioned that the issues had since been resolved.
In response to customer complaints on X, HSBC expressed understanding of the frustrations and reassured that efforts were being made to fix the issue. “Once we have more information, we will provide an update on our social media pages,” the bank stated.
Many customers highlighted the difficulties caused by physical branch closures, leaving them with limited access to services. Nationwide told the BBC that the payment issues had unfortunately delayed a small number of payments, which were expected to be processed later in the day. “The overwhelming majority of payments were processed as normal. All other services are working as normal,” the building society added.
Customers expressed particular distress over the timing of the glitches, as the last Friday of the month is a critical time for bill payments. One customer noted, “My bills are bouncing and I can’t pay for a train ticket I need in the next hour.” Another customer called for compensation due to the “inconvenience on people’s pay day,” emphasizing that “we all have bills to pay.”
This is not the first time these banks have experienced online banking service issues. Nationwide customers faced similar problems in March, while HSBC customers endured an outage lasting over 24 hours in November.
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